Five-Star Customer Experience Award

Commissioned by OACB in 2019, the Five-Star Customer Experience Award recognizes a county board of DD employee who, over the previous year, has routinely demonstrated their willingness and ability to go above and beyond in supporting people served by their county board of DD. Candidates for consideration would include those county board employees who regularly show extraordinary commitment to the people they serve by:

• Showing compassion and empathy when working with people served by their county board, being mindful of how their attitudes and actions could be perceived;
• Placing the needs and expectations of the people they serve as their number one priority;
• Exhibiting creativity or resourcefulness in assisting people served by the board, often above and beyond what is typically expected of employees in their positions;
• Taking pride in ownership of the day-to-day processes for which they are responsible and showing exceptional initiative where necessary to help a person served achieve their goals;
• Fostering teamwork through open communication with and encouragement of colleagues, giving the the organization as a whole more chances to deliver excellent experiences for people and families served.

2024 Award Winner

2024 Mimi Lawhead SSA Director Holmes DD

Past Award Winners

2023 - Carrie Torka, Perry DD

2022 - Amy Tripp, Seneca DD and the STEPS Agency

2021 - Emily Martinez, SSA Director, Mahoning DD

2019 - Lori Wells, EI Team Leader, Belmont DD