Five years have passed since Ohio’s county boards of DD received a federal mandate to transition nearly all Medicaid-funded direct services to private providers. With that transition now complete or nearly complete in all but a handful of counties, many boards are starting to ask important questions about the future role they will play in the lives of the people and families they serve.
No longer able to rely on their former direct service programs’ legacy of goodwill, boards have two choices: commit to continuously improving and evolving customer service operations to meet the ever-changing needs and expectations of their growing and diversifying customer base, or maintain the status quo and risk being replaced as the most important force for positive change in the lives of the people with developmental disabilities they serve.
OACB believes the new, primary role of county boards as customer service (case management) organizations offers them more opportunities to support people with developmental disabilities than ever before.
At this year’s Annual Convention, we hope to answer these and many more questions with a lineup of speakers that will challenge attendees to take a hard look at their current operations, identify what works (and what doesn’t), and build on our decades of success to ensure a brighter, healthier, more responsive future for the people and families we serve.
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